FAQ – Love Limo Hire Melbourne

Get all the info you need to hire a limo in Melbourne

FAQs

Below are the more popular questions we receive on hiring our Melbourne limousine service.  Please don’t hesitate to contact us for more information.

How much does it cost to hire your limousine?
Our limousine is one-of-a-kind. As with all limousine hire companies, the price is dependant upon seasonal activities, the location of the booking and the length of time you require the service.

For a detailed limo hire quote please click here.

How do I get a quote for your limousine service?
You can request a quote for limo hire by submitting our online quote form or by phoning us on 0477504775.

Please provide details of any special requests, specify any return journey details or additional journey pickups and drop-offs.

Are your limousines the cheapest in Victoria?

No! Our BMW 7 Series 750i limousine is immaculately maintained and serviced, our chauffeurs are professional and well presented, and we expect to provide you with a limousine experience you will always remember.

We don’t believe you should choose a limousine based on price alone.  This runs the risk of being disappointed with a poorly maintained, unsafe vehicle and unprofessional chauffeurs with poor hygiene when you have high expectations.

How much time before the booking date should I book?
Our limousine is one-of-a-kind, and therefore recommend booking your limousine as soon as possible. We have bookings as far as 12-18 months in advance. To avoid disappointment, book now.
Do you require a deposit at the time of booking?

Yes we do. It is standard practice for a minimum booking fee of 50% of the total quote for your booking. This locks in your limousine and protects it from being booked by another party.

When do we need to finalise payment for the booking?

All bookings need to be paid for in full within seven (7) days prior to the booking taking place.

What payment methods do you accept?

We accept payment by credit card, cash or bank transfer. When booking, we will request your credit card details (Visa, Mastercard, American Express, Diners). Your card details will be held as security on your reservation. Charges will be made upon completion of your request. When paying by cash, credit card security is still required, but no charge will be made to your card on successful transfer of money.

May we come and see your BMW Limousine?
Call us to arrange a mutually convenient time for you to see our BMW 7 Series 750i limo. We are also available weekends and after hours by appointment.
How do you select your chauffeurs?
Love Limo chauffeurs are selected for your special occasion based on a number of contributing factors:

Immaculate uniforms, presentation and chauffeur etiquette

Brilliant customer service and communication

Genuine care-factor for their passengers

Exemplary driving history

Excellent knowledge of the local area of the booking

Do you allow alcohol in the limousines?
We strictly enforce the age 18 years and over alcohol law. Regardless of age for school formals and debutante balls, we do not allow any alcohol to be consumed in our Love Limo vehicle on these occasions. This is a state law. Outside of these parameters, we are happy for you to enjoy yourself responsibly. We reserve the right to refuse patrons deemed too intoxicated to enter our limousines and this is at the sole discretion of the chauffeur. We definitely encourage you to enjoy yourselves, however we have a responsibility to uphold the safety of our staff and customers.
Are we allowed to drink or smoke in the vehicles?
Smoking is not permitted, however you are allowed to drink. Alcohol is permitted for 18+. Please pre-arrange your requirements when booking, including ice. Our limousine is equipped with glassware and champagne flutes.
Are drinks provided or can we bring our own?
Love Limo provides a complimentary chilled bottle of bubbly (unless otherwise stated), soft drink, juice and bottled water. Upon request, we can provide a selection of Australia’s finest wines and beers; we have space in the boot to keep your wine and beer chilled and stock up to 4 bottles inside the vehicle. You are also permitted to bring your own drinks. There are no BYO charges.
Can you provide seating for children?
Any child seats or other special seating arrangements required in the vehicle for the hire period are the responsibility of the customer. We can provide a baby seat fitted upon request or you may supply your own and we will assist you in hooking it up securely. Please pre-arrange your requirements before your booking.
What areas of Victoria do you operate in?
We service all areas of Victoria. We are also able to transport our BMW 7 Series 750i limo Australia-wide by request. Simply call us to discuss your location and we can ascertain whether our service would be the best fit for your needs.
Are we allowed to stop to take photos?
Yes, customers are permitted to request stops for taking photos and this time will be included in the total journey time for pricing purposes. Additional time will be charged accordingly, charged in 15-minute increments.
What is the minimum time when hiring a vehicle?
For weddings, the minimum hire time is 3 hours; for all other occasions it is 1 hour. After that, you are charged in 15-minute increments.
What is your cancellation policy?
All monies paid are non refundable or transferable. Bookings cancelled within 1 month of the date of the booking will be required to pay in full and we will charge the entire amount.
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