Privacy Policy | Love Limo Melbourne, Victoria BMW Limousine Hire /* YouTube video autoplay in the slider */ /* YouTube video autoplay in the slider */

Love Limo Privacy Policy

We respect your privacy

Privacy Policy

We at Love Limo understand the importance of maintaining a high level of security and vigilance for protecting your personal information. This Privacy Policy (“Policy”) explains in general terms how Love Limo ABN 69 107 609 239  (referred to in this document as “we”, “our” or “us”) protects the privacy of your personal information. We are steadfastly commitment to maintaining a high level of security through a multitude of electronic, physical and internal procedural safeguards to protect the privacy of your personal information. By providing us with your personal information (or if somebody/someone does it on your behalf), you agree that this Privacy Policy will apply to how we handle and use your personal information and you permit us to the using methods of which we collect, use and disclose your personal information as detailed in this Policy. You must not provide us with any of your personal information if you do not agree with this Privacy Policy but this may have an effect on our ability to provide you with a specific service or product that we offer. In this Policy, where we use the words “Use” or “Disclose” when it’s in reference to your personal information, this means to share, send, transfer and or to make available to a third party (person or entity).

What kind of personal information does Love Limo collect or use?

When you make a Booking with Love Limo, we need to collect certain personal information from you. The information that we collect may include the following:

  • Name;
  • Address;
  • Contact telephone number(s)
  • Date of birth
  • Drivers license number
  • Email address(s)
  • Gender
  • Company name
  • Name of guests travelling with you at the time of Hire

When visiting our website, even if you don’t make a Booking with us, information such as your IP address, or browser, and information about your computer’s operating system, application version, pages that have been shown to you, and your language settings, may be collected.

How do we collect personal information?

In most instances, we collect personal information from you directly. Normally, your personal information will be collected when you deal with us in person, when you visit our website, by use of telephone, mail, email or facsimile. The collection of your personal information generally takes place when you place a Booking with us, make an enquiry into one of our services/travel arrangements and or products we offer, when you register for promotions, engage in our socials media channels (Facebook, GooglePlus), when you subscribe to our newsletter or agree to receive marketing from us, or when you request promotional/information brochures from us. The collection of personal information may also extend to when you complete a survey for us, provide us feedback or make a complaint.

When we act as an agent

When we book services and products for you, we generally do so in the form of an agent for or on behalf of the Limousine Owner(s) (Affiliate(s)) and or an affiliated company, business, establishment or individual. Generally, this means that we collect your personal information about you on behalf of the parties for whom we act as an agent for, for their own internal reasons (e.g. to fulfil or provide the booked service(s)). Also, we use your personal information for our own internal purposes. Accordingly, the consent you provide for the collection methods and the use of your personal information by us in accordance with the details of this Policy, will therefore apply equally to the parties of which or whose product(s) and or service(s) we sell. For example, if you make a limousine Booking with us, you have therefore given us consent to provide the Limousine Owner(s) with your personal information set out under the details of this Policy. We act on behalf of a multitude of limousine Owners’, affiliates and or companies and every agreement that we have entered into with them are all individually based and therefore makes it difficult for us to disclose every participating product or service provider under this Policy. If you wish to find out more about what product or service providers we work with or disclose your personal information to, you can contact us either by telephone on 04775 04775 or via email at info@lovelimo.com.au to find out more.

What we do with your personal information

Generally, when you contact us and make an enquiry into any of our services and or products, the primary purpose for us using your personal information is so that we can assist you in making your booking into one of our travelling services or relating affiliated services. Alternatively, there may be other reasons as to why we make the collection of your personal information and may differ dependent upon various circumstances as outlined in the Policy. By you providing us with your personal information, and by allowing us to collect your personal information from you, you consent us to use your personal information in the following methods;

  • To process and to administer
  • To share with Affiliate(s), Supplier(s) or Contractor(s)
  • To provide you with products or services that you have requested through us
  • To develop processes, benefits, products and services to help better your needs
  • To analyse trends in sales and audience demographics
  • For all purposes as permitted or required by law (e.g. to help prevent a life threatening situation, to assist your health and or increase your safety)
  • For any marketing method including but limited to emails, mail-outs, telephone calls, SMS notifications and e-newsletters.

If you would like to Opt Out of any of our marketing methods listed above, you can contact us via our support email address by emailing us at info@lovelimo.com.au, or by contacting our office on 04775 04775.

Is your personal information shared with any third parties?

Yes. You consent to allow us to provide/disclose/transfer your personal information in the following circumstances:

  • In all circumstances listed in the previous section of this Policy titled ‘What do we do with your personal information’
  • Suppliers of any form of IT (Information Technology) solutions so that we can utilize to increase the quality of the products or services that we offer to you or for our own internal purposes to enhance your experience with us
  • Any of the circumstances listed under ‘When we act as an agent’ listed under this Policy

Where we disclose/provide/transfer your personal information to any third parties to provide services for us, those third parties may be required to handle your personal information. Where we disclose/provide/transfer to such third parties, you agree that we will not be obligated to ensure their compliance with any applicable privacy laws or otherwise be held accountable or liable for how they disclose/provide/transfer your personal information.

Where we store your personal information

We store your personal information in various formats which include;

  • Secure computer storage facilities
  • Paper-based filing facilities

By doing so, we have taken all necessary steps to ensure that your personal information is kept safe from misuse, or is interfered with, or is lost or has been accessed without authority. A continuation from the above, we take reasonable actions to delete or permanently destroy your personal information once it has expired or is no longer needed.

Lodging a complaint or giving feedback

If you would like to make a complaint about one of our products or services or about our handling of your personal information, please email us directly at info@lovelimo.com.au or contact us via telephone on 04775 04775. All complaints and or feedback will be taken seriously by us and will be responded to as soon as practicable.

Website cookies and tracking technologies

A cookie is a small text file that is stored for record keeping purposes on the users’ computer. Generally, our website tracks user traffic patterns to help better serve you for when you revisit our website. Other information that may be collected whenever a page is accessed on our website is a specific page, the time or the date. The majority of web browsers automatically accept cookies, but this function can normally be switched off (enable or disabled) if you wish to do so. We also use Google Analytics, which is a website analytical service that is offered by Google, Inc which places cookies in your browser which then records standard internet traffic information. This information is generally compiled and is used so we can have a better understanding of the analytical information associated with the gender, age group, interests and page views etc. from past visits of our website. These cookies allow us and also third parties (such as Google) to evaluate our collective audience so that we can utilize ad services on our site and or social media platforms and third parties services to advertise targeted adverts on sites across the internet. If you would like to learn more about Google Analytics’ Privacy Policy please click on the following link http://www.google.com/analytics/learn/privacy.html. Alternatively, if you would like to learn about the Google Analytics product, please visit their website on http://www.google.com/analytics/learn/index.html.

If you do not want to have cookies sent to you when you browse our website, you may set your browser to refuse them. However, by doing so, may prevent us from personalizing your experience when you visit our website. To find out more about how to ‘enable’ or ‘disable’ tracking cookies, please follow the link provided; https://support.google.com/accounts/answer/61416?hl=en.

Can you access the personal information that we hold about you?

Yes. You can request your personal information that we hold about you by contacting us via email at info@lovelimo.com.au  or by telephoning us at 04775 04775. Normally, we will provide your personal information to you without charge, however, depending on the volume of the personal information that you requesting to be collected, you may incur an administration fee for the services provided by us to recover our reasonable costs.

Changes to this Policy This is our current Privacy Policy which details our practices on how we manage your personal information. The Policy may be varied from time to time. We reserve the right to change our Privacy Policy at any time and any amendments to our Privacy Policy will posted on our website.

Contacting us for further information If you have any questions for us regarding the handling of your personal information, you can contact us via the following methods:

Email For more information at using our contact form. Telephone Love Limo :  04775 04775

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